21/07/2013

Evan Davis was shocked to hear, during a Today feature on the perils of the current heatwave, that care homes for the elderly don’t have air conditioning. He must have led a sheltered life. Or rather, an air-conditioned life, a life programmed and mediated by career journalism, acted out in conference rooms, studios, airport lounges and hospitality suites, the frictionless non-places of global capitalism. Obviously this sticky issue never came up in those Oxford PPE seminars (although hothousing humans for profit must have been on the curriculum in some form, surely). But he didn’t let the revelation put him off his stride, and anyway the schedule had already moved on to some other pressing topic, such as the royal carcass or the Olympic legacy.
 
Later, reflecting on this exchange in the seething oven of a warehouse where we, the elderly-in-waiting, carried on our monotonous manual work while upstairs the air-con irrigated the cool and spacious offices of the mouse-clicking bosses (not so much a Dragon’s Den as a Vampire’s Attic), I realised this summed up my impression of the interchangeable cast of politicians, media professionals and business leaders who preside over our overheated lives: an air-conditioned existence. They are cushioned by a mental, physical and financial zephyr which is taken for granted even as it is denied both to those who most need it, and those whose labour funds the refined atmosphere to which they have become accustomed.
The heat at the core of the economic meltdown is purely symbolic; unlike the markets, the actual temperature is carefully regulated. I couldn’t imagine the CEO of RBS sweltering and glugging warm tap water as he fixed the figures for his company’s privatisation dossier, any more than I could picture the Today team propping open a fire exit as they got to grips with the latest episode in the Euro debt saga. The so-called crisis has now reached such a plateau of air-conditioned normality that every default or bailout seems only to constitute an administrative adjustment which ensures that the presenters, politicians and business leaders can carry on living in high-level comfort, while those below them search ever more desperately for rest and shade. Unless those media professionals work for a Greek state broadcaster, that is, in which case the ideological air-conditioning unit is broken beyond repair.
 
                          But such tensions seem far away from the smoothly ventilated discourse of the BBC media-industrial complex, even when it touches on those locations where its correspondents might conceivably feel the heat. I recently watched an edition of Davis's business show The Bottom Line on the BBC News channel [radio version available here], in which he hosted a breezy round table discussion with a group of travel and tourism executives. The recorded show was overlaid with a live news ticker at the foot of the screen which looped updates from sites of geopolitical upheaval - Syria, Turkey, Egypt - while above the scrollbar these people traded club-class corporate clichés, as if their entire shared worldview was air-conditioned, mediated to the point of virtual reality.
                           The participants in these shows, however,  are aware that in order to justify their indulgences they must as least appear to take account of those economic factors which affect the rest of us. Whether dehydrating in a residential home or taking on fluids in Costa Coffee, the ‘bottom line’ is no longer just a matter for entrepreneurs but the Plimsoll line of the cruise liner Big Society on which we are all supposedly sailing together. “People are re-prioritising their discretionary spend”, one of the show’s guests euphemistically observed; but the annual package holiday was not deemed to be under threat. On the contrary, the consensus in the studio was that even for those facing insecurity or redundancy, it was as inevitable and affordable as television or toothpaste. Another guest was a director of a Greek holiday resort, and while he admitted that his domestic business had taken a hit, his sales pitch betrayed not the slightest ripple of anxiety. Indeed, he painted Greece as a popular destination offering exceptional value for money due to the very crisis from which, he insisted, it was now recovering.
                          The real and virtual occasionally overlapped: the execs acknowledged that travel operators had to watch out for episodes of national unrest, as if protests or coups were unexpected weather events, matters for insurance and contingency planning. Whether it’s the Arab Spring or the ash cloud, the panel agreed, people want peace of mind. They weren’t alluding to the minds of those occupying Tahrir Square, although no doubt this has already been written into the brochures as a tourist spectacle. The same cities whose mass protests and violent suppressions  bruised the news feeds were viewed here purely as products to be sold. An easyJet executive reported, “We were barely affected by what’s going on.” UK travellers apparently keep on flying regardless of political turbulence, protected by the sunscreen of capital.
These passing references between the lines of upbeat PR were uncanny, as if some background disturbance had become momentarily audible before the mechanism corrected itself and the glitch was forgotten again. As the credits rolled, guests and host stood up and left the air-conditioned studio together, no doubt adjourning to an air-conditioned bar where they would congratulate each other on their performances, before each returned to their air-conditioned apartments for a night of guilt-free, air-conditioned dreams.

11/07/2013

Humiliation sessions and intensive surveillance will ‘empower’ jobseekers to find work, says DWP

The latest phase of the government’s tough-but-fair approach to welfare reform has been unveiled, with two new schemes encouraging jobseekers to get off benefits and into work.
 
As part of a pilot project, unemployed people in Brougham are being handed over to private consultants Head First for ‘Empowerment Training’. The 1:1 courses, which are compulsory for all claimants referred by a Jobcentre advisor, consist of the jobseeker enduring 20 minutes of derisory laughter from an ‘Empowerment Coach’, then being made to literally grovel to qualify for their next benefit payment. 
 
A spokesman for Brougham Jobcentre explained: “This is a service run by skilled professionals and is designed to empower customers and motivate them to step up their efforts to find work.”
 
The DWP also confirmed that claimants who refuse to attend the sessions or walk out would risk having their benefits stopped.
 
The spokesman added that the “innovative” and “personalised” scheme was already showing positive results, as the number of claims in Brougham had dropped by 10% since it was introduced.
 
However the scheme is not so popular with claimants, who have dubbed it “humiliation therapy”. One person, who did not want to be named, said: “I lost my job and I was already in debt, and then I was referred here, they said for ‘advice’. I was called into a room and I asked: ‘How am I going to pay my gas bill?’ The guy just pointed to his shoes and said: ‘You can start by licking these.’”
 
When challenged on the controversial methods of the programme, government minister Liam Hoban said, “We are facing an epidemic of worklessness which demands bold new solutions. Rather than complaining, jobseekers should be grateful that we’re giving them an opportunity to boost their employability skills. If they can’t find work on their own and are taking money from hard-working taxpayers, then they obviously need help to change their attitudes and be more resilient if they’re going to be of value to employers again in the future. If they won’t do the right thing and accept that help then I think it’s perfectly reasonable to show them that a life on benefits won't be worth living.”
 
Alongside this new approach, the DWP is trialling a new nationwide online scheme, run in partnership with private firm Virtua, which it says has been set up in response to concerns from taxpayers about how benefit money is being spent. 200 people claiming Universal Credit are being identified and tracked on a database which can be viewed by the public at the website www.benefittracker.gov.uk. Subscribers can also follow the movements of particular jobseekers via Twitter. It is expected that within a year registration on the site will be mandatory for anyone claiming out of work benefits.
The site, which is automatically updated in response to community interactions or when jobseekers make purchases with Universal Credit funds, is now active and is being updated daily. Tweets which have appeared so far include the following: 
 
#UC1295383 9.03am: Neighbour reports curtains drawn, music heard last night, no answer to mobile - To monitor further
#UC0539355 11.35am: Jobseeker spent £1.50 on takeaway coffee - Adviser to give counselling re:  savings of home consumption
 
#UC0839258 15.47pm: Feedback from agency: jobseeker declined offer of 4 hours work 5-9pm Reason: “not enough notice” - Sanction applied
 
#UC0459382 10.30am: Jobseeker failed to attend Positive Thinking session, no reason given - Sanction applied
 
#UC0922521 9.45pm: Message received from Police Community Liaison Unit - This claim is no longer active
Defending the scheme against accusations of intrusiveness and bullying, a government spokesman said it was “in the public’s interest to see how their money was being spent,” and “those who were making genuine efforts to find work and not hiding a luxury lifestyle should have no reason to object.”

03/01/2013

Heresy

 
If only, rather than wasting my time thinking about work-power relations and questioning the discourse of 'jobseeking', I would apply "smart effort with impact" and display "positive and balanced intent", and above all if I cultivated a proper work ethic, I could now be making a living writing stuff like this:

 
(this and countless other righteous tracts discovered via the 'Employability Hub' @EmployHub - a "social learning community", apparently*)
 
The words would pour out of me, as if I were possessed by some inspiring inner voice. From my pulpit-blog I would preach the gospel of employability, giving new virtual form to the familiar motivational narrative: the sanctimonious opening anecdote... the history bit... the bit where I mention "the capitalist economic model" as if I stand outside of it... the vaguely threatening, Torchwood-like The 21st Century is when everything changes and you've got to be ready bit...
 
In contrast to the old-fashioned 20th Century workplace, the author tells us, "The 21st Century perspective favours values like..."
 
...fear, insecurity, competition, selfishness, 24/7 availability, emotional labour? No? Oh hang on...
 
"...independence, individuality, influencing without authority, insistence, initiative, innovation, risk, diversity and entrepreneurialism."
 
Ah, of course. Hallelujah.
 
 
* More on Hubs here

30/12/2012

Notes on walk, Bury St.Edmunds 28 December 2012: Symonds Road, Shakers Lane, Hollow Road, Compiegne Way


Moreton Hall: once a stately home owned by a Cambridge history professor, now a private school. Day and boarding, ‘preparatory and pre-preparatory’. Pre-preparatory?

According To Locals (1) From 1940s to 1960s the whole area around Moreton Hall, previously farmland, was a military airfield abandoned after the war. Children played unsupervised among the munitions.

According To Locals (2) In the 1950s Ford wanted to build a car plant on the site. The council refused, said high wages would damage other local industries. Moreton Hall, almost-Dagenham, then became a residential development.

According To Statisticians A few years ago a study found the Moreton Hall estate to have the longest average life-expectancy of any area in the UK. “Girls born on Moreton Hall could live to 119”

Leave Symonds Road at right angle bend – past the layby where 6 years ago I parked every morning for a 3 week temporary agency admin job at a bank in the town centre - into Shakers Lane (no vehicular access)

No evidence of Shaker worship, architecture or furniture in Shakers Lane; only the background drumming of traffic on the concrete runway of the bypass gouged into the landscape 100 metres away.

Continue straight ahead, past left turn leading to footbridge over dual carriageway towards the Abbey Gardens / town centre. Ignore the call of the A14 container lorry-retail park continuum, in many ways the successor to the Abbey itself; a once all-powerful institution ransacked by rioting townspeople and dismantled for scrap.

Further down Shakers Lane: sequestered elderly care home; SCOPE ‘Inclusion’ Unit; one or two houses; B&B.

“not considered to be of special interest”

End of Shakers Lane, reformatted junction with Hollow Road and Barton Road. A mini-roundabout is overlooked by a distinctive relic of a 14th century window, moved from a hospital in another part of the town to its current location in the late 1700s, forming part of another hospital building which later became a private house. For some time, seemingly since at least 1900, it has stood alone, its second home also a ruin.

North up Hollow Road, towards the sugar factory. By bridge over railway line: ‘Adult Learning Centre’ recently renamed ‘Community Hub’. Outline of old lettering still visible on brickwork behind new sign. Biopolitical palimpsest.

The metallic mass of the sugar factory, its silos sighing, chimneys puffing out white smoke. An actual real-life factory, not a CGI heritage simulation. Have to resist the urge to walk up to the barrier and ask the security guard if I might wander in and have a look around.

Occasional lumps of sugar beet, thrown off by over-enthusiastic delivery lorries, lie like dead seed pods on the pavement outside the houses opposite the factory. Having started their lives in a remote field somewhere on the planet’s surface, at every moment being guided by nature and human intervention toward their final transcendent crystallisation, these poor specimens got to within a calorie of fulfilment only to end up, by the whim of the sucrose Gods, stranded here on the hard shoulder outside the gates of Silver Spoon. Imagine residents tired of tripping over these unwanted gifts every day upon their arrival home, picking up the dirty beets and hurling the damned things back at the trucks as they rumble past.

1936: “The British Sugar Corporation was created by the Sugar Industry (Reorganisation) Act to manage the entire UK sugar beet crop”





“£650,000 fines following sugar factory death” (2005)


Just past the factory, the pavement dissolves into generic automotive (de)territory. All that is solid melts into non-place signage. Peripheral zone of industrial units and DIY outlets. Hot tubs, ‘Mole Country Stores’.

A143 roundabout at optimistically named ‘Compiegne Way’ - concealed service road, electricity substation, fenced-off factory land, discarded bottles

As glimpsed from a car window: pedestrian standing on grass verge, folding a 1980s map of Bury St.Edmunds, in fading light.

11/12/2012

Mr Duncan Smith, in the spirit of accountable and transparent government I believe the public has a right to know the contents of the £39 breakfast which you consumed at our expense.
 
Did you plump for the smoked salmon option? Or was it a full English? If so were the eggs scrambled, fried or poached? How many sausages? Are you a black pudding man?
Was the service satisfactory? What thoughts passed through your mind as you devoured the warm chunks of flesh?

13/10/2012

Note to Potential Employers

Congratulations! Using your expert Googling skills and social media knowledge, you have reached the blog of one of the candidates for your latest vacancy. Think of this as a hidden CV extra, offering a wealth of behind-the-scenes material. Please do read through the various entries and leave a comment - your feedback is important.
 
I should take this opportunity to mention, in case I somehow omitted the fact in my covering letter, that there is also a whole book which deals with similar topics: scroll down for details. If you are thinking of advancing my application to the interview stage I would suggest buying and reading this text (it is very short, and cheap). You may find the contents informative and a useful point for discussion.  
 
I look forward to hearing from you.

02/10/2012

27/04/2012

"I had the perfect elevator speech memorised and I carried it around everywhere for months in my head, but when I finally found myself in a real elevator with a real potential boss and I opened my mouth to speak, all that came out was 'FUCK YOU FUCK YOU FUCK YOU FUCK YOU' for the entire journey."

07/09/2011

This article (discovered via this excellent post at Marginal Utility) describes in a chillingly casual way the Smile Or Die-style employment practices currently being implemented by Pret A Manger in London and elsewhere. By way of recruitment on the basis of a "cheerfulness" assessment and a "teamwork" ethos built on peer pressured positivity and micro-monitoring, "Pret has managed to build productive, friendly crews out of relatively low-paid, transient employees. And its workers seem pretty happy about it", according to a New York Times journalist, after his jaunt around the company's aspirational granary outlets with its CEO. Well obviously they "seem" happy if their jobs depend on it (and even during your lunch hour you might be unmasked by a senior functionary), but that isn’t a cause for celebration. And if people really are happy to be used as low-paid, disposable service fodder, then that’s even worse. It’s a recipe for exploitation.

In the shaping of workers into tasteful human commodities, as in the treatment of the edible products, latent contradictions are made palatable by a calorific dollop of marketing mayonnaise. Just as Pret wraps its standardised food preparation process in a cosy narrative where every sandwich is apparently unique and "handmade", so also its employees are urged in their transactions with aspirational lunchers not to "hide” their "true character", while at the same time they are fitted as generic components on a performative production line. The result is an impression of synthetic authenticity which has migrated from the wholesome packaging of the food to the corporate seasoning of bodies and minds, whether they like it or not.

I’m not a regular Pret visitor myself (how did you guess?), but still, this set-up is surely a target for some sort of counter-alienation intervention. For instance, how about a campaign of one-off purchases made while showing staff specially prepared cue cards? "Don't worry, I won't demand a side-order of smalltalk with my tea." "Workers have a right to be miserable". "Nod if you are being held hostage by the Happy Police". Admittedly this wouldn’t of itself bring the great capitalist smoothie machine grinding to a halt, but at least it might draw momentary attention to the artificiality of such apparently natural interactions and communicate a hint of genuine - not painted on - solidarity between customer and labourer, which would be a start.